Warranty & Authenticity
Our Commitment
At Little Nitta Boutique, we pride ourselves on delivering fashionable, high-quality jewelry. Each piece is carefully crafted to meet our standards of style and durability.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all jewellery purchases. If you're not satisfied with your item or it has manufacturing defects, you can return it within 30 days of receiving it for a full refund or exchange.
Warranty Coverage
We do not offer a long-term warranty. However, during the 30-day return period, our commitment ensures that if an item is defective, we will inspect and provide an appropriate solution:
- Repair: If a defect is confirmed and repairable, we will fix the item free of charge.
- Replacement: If the item cannot be repaired, we'll replace it at no extra cost. If the original item is out of stock, we will offer a similar piece or a refund equivalent to the original purchase price.
Exclusions from Warranty
The following issues are not covered by our policy:
- Natural variations in craftsmanship and inherent material characteristics are not considered defects.
- Damage from failure to follow care instructions or from unauthorized repairs or alterations.
- Normal wear and tear, loss, or theft.
Specific Exclusions
- Discoloration from chemical exposure (e.g., makeup or chlorine) or residue accumulation from regular wear.
- Damage from strenuous activities that could cause lost stones or other damage.
- Minor cosmetic damage, such as scratches or dents.
Return Process
Contact us at Info@littlenitta.com.au to initiate a return or refund request. Our quality assurance team will inspect the item for defects.
Certification and Documentation
For high-value items, we can provide a certificate of authenticity upon request, verifying the product's specifications and materials.
Loss or Theft
Loss or theft of items is not covered under any policy.